Dealing with negative reviews during Christmas
Dealing with negative reviews during Christmas Hi guys. We have a brand with over 200 positive (5 star) reviews. We got 2 negative reviews this month and we’re expecting some more next week as people ordered very late and we cannot deliver in time for Christmas. One of the reviews stating we are a scam and liars – her order is delayed for a couple of days due to the courier’s own fault but i…