#keith

In Praise of Keith from Sonos ↦

( sixcolors.com )

In Praise of Keith from Sonos ↦ I really enjoyed this story by Rachel Karten about how, amid widespread outrage about a disastrous software update from Sonos, the company’s Social Media Program Lead was doing it right: KeithFromSonos is a Sonos employee who is very active in the r/Sonos subreddit and has somehow won over customers in a particularly tumultuous time for the b…

Six Colors 445 2024-10-22