Email Marketing a Sale – Promo Code vs Sale Price? (Shopify) When running a big sale on your website – do you see better results sending a promo code in your email campaign or sending an email campaign that announces the sale and using the Sale Price feature (Shopify) to display savings site wide? I have not personally A/B tested this in a while and would love to hear what people are seeing these days. …

Email scam or not? A customer bought one item from my store many months ago. Today he contacted me on email that he was charged a small amount through his card last month without permission, and he said that the merchant id is my name (with wrong spellings). And he is asking for the refund without even confirming. I simply replied that this is not my merchant id a…

Received an email about fraudulent transactions from my bank account. So, for context, I receive email notifications whenever a transaction is made from my card. I also have a monthly subscription service for about $20 a month. Over the past few days I have been incredibly busy and wasn’t really monitoring what I was spending. So, when that subscription came around, it didn’t go through. I guess they decided to ch…

Gmail will now help you write an email on the web with AI Illustration by Alex Castro / The VergeGoogle is expanding “Help me write” to Gmail on the web, allowing users to whip up or tweak emails using Gemini AI. Just like on mobile, users will see a prompt to use the feature when opening a blank draft in Gmail. Google’s “Help me write” feature is only available to users who subscribe to Google One AI …

Tips for optimizing email subject lines/previews? Subject lines/previews are obviously the biggest factor in determining if someone even sees/opens your emails. How do you guys approach optimizing these? submitted by /u/benitocamelas

Notion is making a super customizable email app Image: NotionAfter taking on calendar apps earlier this year, Notion is ready to tackle emails with a fully customizable app launching next year. Much like Notion’s other tools, the company says Mail will “distill email down to its building blocks,” allowing you to create an inbox with views, layouts, and actions tailored to your preferences. Yo…

LPT: When receiving a confusing email or text, wait 10 minutes before responding. Often, our initial reaction may be emotional or rushed, leading to misunderstandings or escalation. Take 10 minutes to calmly process the message and formulate a more thoughtful response. This gives you time to reassess the tone, clarify the sender’s intent, or decide whether the issue even requires a reply. You’ll avoid unnecessary back-and-for…

The horrors of the reply-all email thread Easy to start, impossible to stop

LPT If you work in an environment that uses email a lot, be sure to respond when you’ve completed a task. I’m not a manager, but seriously, it’s crazy how many people do tasks sent to them via email without letting the person on the other end know it’s done. Communication is a very easy thing to do, and your teammates won’t know if a task is done if you don’t reply to emails. Something as simple as “Okay, done!” Goes a long way toward making a team …

B2B orders via email Do you take B2B orders via email? How do you find this process / what do you recommend? submitted by /u/SnooPears6317

LPT Whenever you get a school or work email, have them forwarded to your regular email. If they “deactivate it”, they typically just remove access. I still use this today. I’ve retained very expensive full software suites because I get my emails from my .edu forwarded and categorized in my main Gmail even though I can’t access the email account anymore. submitted by /u/Insulated_

LPT Don’t use your school/university email for accounts and subscriptions I’m sharing a hard-earned lesson: don’t use your school email for non-academic purposes. In the long run, and speaking from experience – I used my school email for various accounts, including Discord, and now that I’ve graduated, I’ve lost access to some accounts. I cannot even verify my accounts because I used my school’s email. The problem? Yo…

Customer Support Software? Email Ticketing? Hey folks, im in the market for some software. I need to set up a customer contact center for my ecom store where my clients can reach out with email. Im just starting out and dont expect much volume just a simple webpage where people can reach out with questions. Im aware of tools like zendesk and freshdesk, but they all seem so complicated and…

Using Emojis in Email Marketing Hey guys, Do you think it’s a good idea to use emojis in email subject lines and content or do you find it risky? Have you seen positive results with emojis in your campaigns or have they ever backfired? submitted by /u/Saran_RK

Email matching We have over 10,000 customer names on our point of sale system but only 3700 emails and phone numbers. This wasn’t because customers opted out of giving us their name and number, my staff simply just did not ask them for it. This wasn’t because customers opted out of giving us their name and number, my staff simply just did not ask them for them…

Business email providers. I’m starting out my first business venture in ecommerce and trying to choose a business email provider. I already have a domain. Does anyone have any experience with Neo, Canary, Titan, or Zoho? We use Outlook at my work and also have a personal Outlook account. I’m debating if I should stick with Outlook for my business or try out a different …

What do you use to manage all email support in 1 platform? Hi, I need a tool to connect all custom domains to an email where we can quickly manage all support inquiries without the need to log-in/log-out. Any recommendations? submitted by /u/Tragilos

LPT Email reminders to yourself using Gmail’s scheduled emails If you need to remind yourself to cancel that trial before it starts charging you, you can use Gmail’s scheduled email feature. Just compose a regular email with yourself as the recipient, then click the drop-down right next to the send button and schedule the email for the date and time you want. Other email clients might offer the same featur…

Is Shopify email a good option in 2024? Posted this in the marketing sub but thought I’d ask here too. I’ve had my store for a few years but never took email marketing seriously. I know klaviyo is highly praised so I’ve been using the free plan to send basic welcome emails and abandoned carts. I think I have around 3k subscribers, so I want to give email marketing a proper go now. I’m…

LPT whenever painting your house/flat make sure you email yourself or make a note of the exact colour used If you need to touch up anywhere, you know the exact colour. submitted by /u/Real-Lime7060