#customers

Grubhub pays $25 million for allegedly tricking customers and lying to drivers

( www.theverge.com )

Grubhub pays $25 million for allegedly tricking customers and lying to drivers Image: Cath Virginia / The VergeGrubhub has agreed to pay $25 million to settle a Federal Trade Commission lawsuit that claimed the food delivery service misled customers and drivers while also damaging the reputation of restaurants. The proposed settlement will require Grubhub to make several changes to the platform, such as showing the total d…

The Verge 1.2k 2024-12-18

How Do You Create Urgency Without Pushing Customers Away?

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How Do You Create Urgency Without Pushing Customers Away? What’s your favorite way to create urgency? What words, tactics, or tools have worked best for you? Let’s share, learn, and make this the ultimate discussion on creating urgency that engages, not alienates. submitted by /u/Flop15109017

Reddit ecommerce 598 2024-12-17

How to stop scammers from preying on our customers

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How to stop scammers from preying on our customers Hello, my store is www.raintreenursery.com, and we have an issue where scammers are duplicating our store. They did this a month ago and included our trademarked material, so we petitioned their host and got them taken down. But now there are multiple other ones that copied everything about our site except for our trademarks, including our photo…

Reddit ecommerce 850 2024-12-03

What do you use to notify customers of new products on the website each week?

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What do you use to notify customers of new products on the website each week? Currently using RSS feed with Mailchimp and my woocommerce site, but it’s kinda awful, Just a long list of images with a single text line being the title. But at least it’s automatic. as a small business owner I run an actual shop and don’t have time to custom make a new email each week outlining what is new. What is everyone using for this pur…

Reddit ecommerce 552 2024-12-01

Thousands of fake customers created Shopify

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Thousands of fake customers created Shopify Hi all, when checking our customer base in Shopify, we realised that for some reason, there’s over a thousand profiles with the same name, seems like a fake profile. This profile name takes up 7,7% of all our customer profiles! 🤔 Any of you had the same, and anyone has an idea what the purpose of this would be? Are they trying to scam me in a wa…

Reddit ecommerce 1.1k 2024-11-29

Keeping Useful Stuff In Use (and Out of the Landfill) – How to Reach Customers?

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Keeping Useful Stuff In Use (and Out of the Landfill) – How to Reach Customers? TLDR: Is there an online commerce/fulfillment service outfit that works well for cross-platform (probably ebay, amazon, etsy) sales of unique items? What is a realistic assumption for the cost of using such a service? I love to tinker and hack stuff, especially repurposing things that would otherwise be thrown away. Stuff like electric motors, …

Reddit ecommerce 1.2k 2024-11-15

Customers calling to verify stock levels

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Customers calling to verify stock levels On our online store the inventory levels of each individual product are displayed prominently. However we have a problem with customers calling in to our store asking if the stock level online is indeed true (which it is). These phone calls are needlessly wasting our front offices time. What tips or strategies have you implemented that lead to h…

Reddit ecommerce 1.2k 2024-11-15

UK Merchant: BNPL options for non-UK customers

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UK Merchant: BNPL options for non-UK customers I’m a new UK merchant with the majority of customers from the UK, North America and the EU. My AOV is 4-5k and while I can offer Klarna BNPL options to UK customers, I’m unable to offer BNPL to my non-UK customers, unless I set up separate e-commerce platforms specifically for the US and EU (I’m not in a position to do so, yet). Are there any ot…

Reddit ecommerce 1.0k 2024-11-06

Issues with Strip payments, international customers cards get declined

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Issues with Strip payments, international customers cards get declined I’ve been having these issues for years. My company is registered in Canada, most of my customers are from the U.S. I get a lot of payment delines with “do not honor” or ” card doesn’t accept this type of transaction” Though it is not hurting my revenue that much but it affects less than 10% of failed payments due to this issue. The only soluti…

Reddit ecommerce 684 2024-11-04

Diesel Shop With MotorTrend TV Show Has Customers Angry Enough To ‘Put Them Out Of Business’

( jalopnik.com )

Diesel Shop With MotorTrend TV Show Has Customers Angry Enough To ‘Put Them Out Of Business’ There are plenty of sketchy shops out there, but it would be nice to think the ones that get famous would be safe. After all, they have a reputation to uphold, so why would they cheat their customers? Well, unfortunately for everyone involved, the fact that because a business is well-known is in no way a guarantee the… Read more…

Jalopnik 394 2024-11-02