How the Customer Journey Map Is Evolving: A Guide for CMOs Take a moment to think about the last big ticket item you purchased. What types of things did you do before making that purchase? How did you research your options? What helped you make a decision? For me, it was a laptop. I spent time visiting multiple websites to read about the laptops I was

What Is Customer-Centric Marketing? Customer-centric marketing is a modern approach to marketing that prioritizes customers’ needs in all decisions related to advertising, selling, and promoting products and services. It goes beyond knowing your customers just to generate leads and fill your sales pipeline. Instead, it describes a pivotal shift in mindset—one that focuses on what’…

LPT: Use this phrase instead of “I’m sorry” in a customer service situation: “Thank you for your patience.” It has helped me so much when dealing with clients and customers. Try it. If I am the cause of the issue in the interaction, I honestly appreciate any patience I get. If I am not the cause of the issue, it puts me on the side of said client or customer and I appreciate the opportunity to help… EDIT of course contin…

Apple may stop offering customer support on social media Illustration: The VergeApple employees will soon stop providing assistance to customers via X — formerly Twitter — as well as YouTube and the Apple Support Community online forum, MacRumors reports, citing anonymous sources. Apple reportedly plans on getting rid of its social media support advisor roles, including the paid community specialist r…

Apple Plans to Stop Providing Customer Support on Twitter and YouTube Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website starting later this year, according to multiple sources familiar with the matter. When this change takes effect, customers will no longer be able to receive support from an Apple employee on these platforms. Startin…

FTX, BlockFi’s Customer Data Compromised in Kroll Hack A ‘cybersecurity incident’ affected Kroll, which gathers customer claim data on behalf of bankrupt companies.

LPT Don’t ever tell a new customer “I treat all sales the same, big or small” For one, it’s just not true. An order for $1,000,000 is getting treated different than a $10K order. Even if it’s just checked on more by the salesperson. Second, most customers want to feel more appreciated when placing, in their perception, a large order. submitted by /u/sl1ckhow1e

LPT: If you tell a customer “It’s ok to leave your cart outside. I will get it.” They will likely bring it in for you. This is more for retail employees at smaller stores instead of places like Walmart. I used to work at Walgreens and I enjoyed getting the shopping carts outside in the summertime because I like being outside. So one summer I would tell customers to just leave them outside and I’ll get it. (Didn’t bother to tell them the reason.) Well this had th…

Feedback on free item marketing technique to build customer base Hey there! So I just launched my new art fashion brand a few weeks ago. I’m in the early stages and I’m looking to grow my audience & customer base. After brainstorming and researching, I’ve become interested in utilizing the free item (but pay for shipping) technique to grow my audience. There is a particular clothing piece I am considering th…

Jeep Customer Service Promised Full Refund, Paid $700 less than promised and won’t respond Apologies if this isn’t the most appropriate subreddit for this question, but I’m at a loss at what to do here. I bought a new 2023 Jeep Wrangler 4xe in May. I know I know Jeeps have a poor reputation and maybe it wasn’t the best decision but I ultimately chose to get it as it was a plug in hybrid with a tax rebate. I ultimately love the car and…

Ford hires ex-Apple TV Plus chief Peter Stern to lead the customer software team Photo by Michael Short / Getty ImagesFord said it is hiring Peter Stern, the former Apple vice president of services who helped build up the company’s streaming TV operation, to lead its effort to improve customers’ software experience. Stern left Apple at the beginning of the year after a six-year tenure heading up the launch of a portfolio of…

1 Dead, 2 Injured After Customer Crashes Into California Toyota Dealership A person is dead and two others have been left injured after a 2017 Toyota RAV4 crashed into the service area of Hamer Toyota in Mission Hills, California on August 9th. According to the Automotive News, bystanders were able to free the pinned woman, and they attempted to revive her, but she later died from her… Read more…

LPT: If pressing zero to speak to a human doesn’t work on a customer service call, try cursing repeatedly. These automated phone systems are designed to frustrate you just enough for you to solve your own problem without talking to a person (I.E. go to the website and deal with it yourself). They will push you all the way to your breaking point in terms of patience before they actually transfer you to a real person so they very often have a hard-code…

Impulse buyers & customer avatars Hey all, I tried posting this on the entrepreneur subreddit, but no dice. I’m new to the whole entrepreneur thing, and learning as I go. I’m trying out drop shipping at the moment – and yes, I’m aware it’s not a good business model, I’m using it to learn logistics, fulfillment etc. I have no business experience but I would like to have my own br…

Zoom can now train its A.I. using some customer data, according to updated terms Zoom’s update comes amid growing public debate on the extent to which AI services should be trained on individuals’ data.

LPT: When calling customer service with an automated response repeat “representative”. Many customer service numbers will have an automated response. If you’d rather get to a human quickly, respond to any question with “representative”. I use this instead of going through the automated system of voice responses or number pushing that will inevitably get me to a rep. submitted by /u/kfxrcer

A bankrupt crypto firm tried to return funds — but customer data might’ve been stolen instead Illustration by Alex Castro / The VergeThe bankrupt crypto firm Voyager Digital suffered a potential data breach when it started letting customers recover their funds last month, as first reported by Bloomberg. In a court document filed on July 28th, Voyager’s lawyers say they’re investigating reports that scammers targeted customers using poten…

AI chatbots for customer support Hey everyone, Over the last few months, I’ve been deeply immersed in artificial intelligence and developed an AI-powered chatbot capable of handling the majority of customer support tasks. I’ve been learning from a mentor of mine who has worked with e-commerce stores and seen up to a 80% decrease in customer support tickets, along with a boost i…

Is this a normal interaction with DB customer service staff? Not sure who else to ask – just throw it out here for the Redditors. I am in Berlin starting my 3 weeks summer holidays in Europe, second time in the city and I love the energy here. DB cancelled my train to Amsterdam, I found alternative routes online but I couldn’t reserve the seats online. Popped in DB reservation desk/office at Zoologischer …

That Customer Service Number on Google Might Be a Scam When you need to track down a customer service number, the easiest thing to do is Google it. But easy isn’t necessarily safe when it comes to the Google business listings that appear in search results. Read more…