Top FTX Executive Says Sam Bankman-Fried Used Customer Money for ‘Excess’ Spending Nishad Singh, testifying at Mr. Bankman-Fried’s fraud trial, said FTX customer deposits were used to buy luxury real estate and to pay athletes like Tom Brady and Steph Curry for endorsement deals.

Overwhelmed with customer calls Hi all, I am receiving 30-60 calls a day from customers that need technical help, want to place an order, have random questions, want to track their order or return, etc. This is preventing me from doing other things to scale the business. Has anyone had success in outsourcing their calls? I almost need a specialized dedicated agent that is beyo…

SBF Trial: What Did FTX’s Terms of Service Say About Customer Funds? A filing last week suggests Sam Bankman-Fried’s defense wants to get back to the argument that Bankman-Fried did not technically commit wire fraud because FTX’s terms of service were worded in such a way that there’s no case to argue funds were misappropriated.

Questionable Five-Star Customer Reviews of Mythological Objects “As many as 30 percent to 40 percent of online reviews are fabricated or otherwise not genuine…” — The Washington Post – – – The Trojan Horse Best brought inside impregnable outer walls Thought it was a scam, but once we brought it inside our impregnable outer walls we really began to receive favor from Poseidon. Great Horse Shipped fully asse…

MGM didn’t pay up after hackers broke into its system and stole customer data K.M. Cannon/Las Vegas Review-Journal/Tribune News Service via Getty ImagesThe Wall Street Journal wrote on Thursday that MGM Resorts International didn’t pay the ransomware attackers who broke into its systems last month, forcing the company to shut down systems at several of its hotels and casinos. The hack kept many waiting to check into their…

Apple has stopped offering customer support on X Image: The VergeApple will no longer provide customer support on X (formerly Twitter), as spotted earlier by MacRumors. When you try to send a direct message to the Apple Support account, it now instructs you to visit the general support page on Apple’s website. The account will similarly respond with an automated reply for any message you send …

Can my customer keep package without paying after lost in the mail? Hello, My customer wants to keep a package that they did not pay for. Details to follow. So from Canada sent by Canada post and delivered in the US by USPS, the package was lost in the mail and I filed a claim for it. USPS declared the package lost. The customer is refunded. Then a month and a half later the package arrives at a post office nea…

Customer acquisition strategy from amazon Hi guys, new to this thread! I am starting a new brand with a relatively low AOV, around £30. The COGS would be around £7 shipped to the customer. With the rising cost of ads, however, I am wondering about the best strategy going forward. I’ve been thinking about running ads to a subscription which would increase the customer LTV, but another st…

Customer service is getting worse—and so are customers What could fix it?

How do I ship from the UK to Europe without having the customer pay any fees? I recently shipped 2 products from the UK to Ireland and Netherlands. Both times the customer had to pay a fee to receive their item. Is there a courier or any way to deliver packages without having the customer pay a 30 euro fee. Otherwise I can’t ship to Europe I guess. Any advice is appreciated! submitted by /u/Nicholaslego

Is Customer Support Cost Center or Sales Generator? We’ve all heard the narrative: Customer support is often seen as a necessary evil, a “cost center” aimed at cutting expenses. But is that really the whole story? 🧐 I have worked with people who always look upon Customer Service team for Cost Cutting as they claim that Customer Service team is usually cost center of the company, they are consumin…

LPT: Customer support does have leeway Happened to me twice now. Had an issue with a company regarding a lost voucher or a booking from my banking account which they said was justified (It kinda was but there was some resentment on my end). Most of the time if you stay friendly, accept the issue but state that you will cancel your membership and move to a competitor, support will fo…

Your opinion on AI as customer support on your site I have almost completed a prototype for an AI chatbot tailored specifically for woocommerce. It can interact with the users in your site. They can ask questions on products and also it can tell whether the product will be useful for their problem. It can understand the customers problems and recommend products based on that. I have also made a …

LPT – if you see a fellow customer treating an employee unkindly, you can speak up for the worker as you have a lot more freedom in that situation To be clear – I’m not saying to yell at the other customer. But you can speak more freely since your job is NOT potentially on the line. submitted by /u/jxcb345

Customer refusing to send back package that was accidentally delivered to him. Ok so we had a administrative error and sent the wrong package to the wrong customer. We have in writing that this guy received the item. We sent him a label and everything to return it and he is refusing to return the item which he did not order and which is another customers item. What actions can we take? Shopify told us this could be conside…

What are you willing to pay for customer support for your store? There’s a bunch of options out there when it comes to getting resources for managing customer support. You can go with finding, vetting, and training a VA yourself. You can go with agencies that seem like they charge $1000+ for a resource. Or you can do it the good old fashioned way and do it yourself. What is everyone doing to manage their sup…

Dealing with repetitive customer queries Hey, I am researching about ecommerce and potentially work in the industry. One pain point I noticed is repetitive customer queries for things they could’ve found on the website. How exactly do you handle such cases? I know there are chatbot that can help automate these queries (I am a developer myself). How effective are these exactly in your …

LPT: NEVER assume the customer knows something I worked in tech support and the number one rule is never to assume the user knows how to do something. This can also be transferred to any kind of customer service job. It doesn’t matter if you have information printed out or shown everywhere. People don’t read enough. It never hurts to remind. And PLEASE, never treat someone like an idiot. A…

Turkish airlines customer service is terrible. DO NOT FLY THEM I booked a refundable ticket with Turkish airlines. Paid extra for the privilege of a fully refundable ticket. My infant son fell sick 2 weeks prior to our travel and I decided to not travel to prevent him from getting sicker. I have been calling Turkish airlines every day for the past 12 days to seek a refund for my ticket. I have been bounced …

Scan cafe quality on large orders (old customer) When scan cafe was relatively new (2000s?) and it had become painfully clear that using their service was better than the multiple ($$$$) scanners that took > 1m per slide. Some of the digitized slides were completely/close enough true to color (majority of these are Fuji Provia or Velvia, most 100 ISO or less). On about 15-20% percent of the im…