Shopify keeps deleting posts in the subreddit related to them overcharging a customer card This is for a client, any advice? (2nd post) (Shopify why did you delete this post?) Shopify illegally overcharged a customer’s card to reopen their store Shopify listed a specific amount to reopen a client’s store but then charged a significantly higher amount to their card – a charge that was not listed to be charged or authorized. Support rep…

LPT: If you receive good customer support, thank your customer support on the phone and tell them you will complete the survey at the end of the call. Then actually fill it out immediately. I’ve noticed the following benefits from doing the above: Added discounts and perks Getting to hear someone happy Feelings of happiness for making someone’s day Many customer supports pay/promotion are tied to customers leaving positive reviews. Unfortunately, people are more likely to use the survey to leave a negative review than they are a …

Customer Generation: Experts Reveal Paid Media Strategies For SaaS Success via @sejournal, @hethr_campbell Gain massive revenue at a lower cost by using this unique methodology that hundreds of SaaS brands have used. RSVP now. The post Customer Generation: Experts Reveal Paid Media Strategies For SaaS Success appeared first on Search Engine Journal.

Kraken Accused by SEC of Operating Unregistered Platform, Improperly Mixing Customer Funds Crypto exchange Kraken commingled customer and corporate funds while operating as an unregistered broker, clearing agency and dealer, the U.S. Securities and Exchange Commission (SEC) alleged in a new lawsuit Monday.

Does landed cost include shipping to customer? We operate a new Ecom startup that manufactures our products locally, so we don’t import freight. My question is based on the idea that shipping to customers can vary greatly based on where the person is. For instance, shipping to someone in Tennessee costs around $14 Shipping the same item to someone in California costs $30 We are mostly using …

how’re you handling customer service/support at your store? Hey all! Working on a new store and I’m always lost on the right way to handle tickets. What’s the MAIN customer support “stack” that’s working for you? View Poll submitted by /u/VigorousExample

Samsung UK discloses year-long breach, leaked customer data submitted by /u/hatethatmalware

How To Find The Best SEO Keywords That Win The Customer Over (& Why It’s Important) via @sejournal, @Brian_W_Gareth Craft the perfect SEO strategy with expert keyword research tips. Learn how to get more customers, boost search rankings & more. The post How To Find The Best SEO Keywords That Win The Customer Over (& Why It’s Important) appeared first on Search Engine Journal.

Mr. Cooper Update – Customer Info Exposed Mr. Pooper updated their website to say that data was exposed, and that they will be mailing information to affected people. Also providing credit monitoring. They mention that they don’t store banking information, which I find hard to believe, but maybe it was not stored with whatever was hacked. They advise putting a fraud alert on your credi…

Opinions about Fidelity? Ease of use? Customer service? I’m trying to consolidate my brokerages and would like to roll an old Ira into either Fidelity, Schwab or Vanguard. I have accounts in all three. Fidelity has additional requirements (bank statements) for transferring accounts that the other two don’t have and since I do my banking on my phone it’s really cumbersome. I asked on the official FI w…

Customer Scoring For Agencies: How To SQL Your PPC Customers via @sejournal, @navahf Discover the power of SQLing your PPC customers for agency success. The post Customer Scoring For Agencies: How To SQL Your PPC Customers appeared first on Search Engine Journal.

no shipping to Israel, should I refund the customer? I shipped out a $80 order to Israel before the war but since there’s no flights there they never received it and the tracking number isn’t valid. Once flights can go there the order will ship but what should I do in the meantime, refund the customer? submitted by /u/Past_Albatross_4165

Think I nailed it, the customer was more than happy with them. I do wish I got the skateboard more in frame, we were having hard time with the board. It was a cheap target board so it wouldn’t go very fast or far without him losing his balance, the wheels and trucks were made of plastic. submitted by /u/Bdilla810

How can I sell a digital product (pdf file or something similar) that allows the customer to customize the product before they purchase it and download? I want to sell a digital package of pdf handouts that my customers would be able to hand out to their clients (sort of how a doctor may give out information on illnesses to their patients). I want my customers to be able to upload their logo on the handouts and select a color that would be used to highlight section headings. A friend told me thi…

FTX’s Sam Bankman-Fried tells jury that he didn’t commit fraud or take customer funds Sam Bankman-Fried, the founder of failed crypto exchange FTX, took the stand in New York on Friday in his criminal trial.

Customer chargeback issue Hi, I previously posted but making a simplified post now. Customer ordered a custom made inflatable tent to park his cars in from us. Had some minor issues in configuring it which resulted in some damage, I drove 4 hours to go and fix it and ensure everything was beyond perfect and customer could see this, he was happy. I took pictures on the da…

How we AI to save 1/3 of the time for e-commerce customer service every day. Share the story of how I helped Hanakoko, an e-commerce nail care brand, use AI to enhance their customer service quality and efficiency and largely reduced their daily time spend on customer supporting. Hanakoko relies on one staff member for email support. This role sees frequent turnover, and most staff have average English proficiency, often…

How to Reduce returns and make customer understand the product? I know this sounds like a basic question but I’m really. I have some products that used to have very less returns but from last 2 months it has been growing more than before. I don’t have my own site rather I work from Ecom platforms like Amazon etc Few things I’ve found is that: 1) Customer orders product with wrong specification in mind. For …

First Mover Americas: FTX Proposes Returning Up to 90% of Customer Funds The latest price moves in bitcoin (BTC) and crypto markets in context for Oct. 17, 2023. First Mover is CoinDesk’s daily newsletter that contextualizes the latest actions in the crypto markets.

FTX Plans to Return 90% of Customer Funds, But There’s a Catch An amended proposal released early Tuesday will be filed by the FTX Debtors by mid-December if approved.