Tesla Allows Customer With Tiny Parking Spot To Resell Cybertruck After All Tesla reversed its policy prohibiting Cybertruck resales in direct response to the difficulties of a single Salt Lake City man who couldn’t fit the angular electric pickup in his parking space. Blaine Raddon, a retired CEO, happily reserved a Cybertruck after watching the vehicle’s launch online. However, Raddon and… Read more…

Are You an AT&T Customer? Here’s What to Know About the Data Breach Nearly all AT&T customers were affected by a recent cyberattack.

Customer service/Shipping advice I need advice from other shipping sellers…So I’ve been selling online since 2018… keep in mind everything I sell is handmade wedding stuff… I use to hardly ever have issues which shipping but I guess now my sales are growing issues start to grow. In the past when a package would go missing I’d send out a replacement with no questions asked just …

Should I maintain a phone line for customer questions? I have a contact email, but seems some sites similar to mine also have a phone line. I’m not sure how they’re staffing these lines, but do you guys think I should have one? submitted by /u/TheAreaProblem

HELP! With Startup Customer Service Hello All, I’m new here but I have been running my ecommerce startup for 2 years now and we are growing rapidly. It’s time to invest in a service desk so that my team can track tickets from customers. (Right now we use a shared gmail and unread them) Our leads come from -FB messenger -IG DM’s -TikTok DM’s -direct email from our site My question…

Dealer Sells A Customer’s Mustang To A Fraudster, Then Expects His Insurance To Cover The Loss It seems like there’s almost never a time when a car dealership doesn’t do something wrong. From selling a car that a customer brought in for repair to taking a customer’s moneyand then making them go through hell to get it back, even simply doing what they’re in business to do can turn into fraud. San Antonio’s KENS… Read more…

E-commerce owners, what kind of customer or visitor data do you keep? This question is for owners or managers of e-commerce sites. What kind of customer or visitor data do you keep? And, do you do anything with that data to help grow your store? submitted by /u/its_allgood

Payment provider offering fixed account number per customer? I posted on Stripe sub about the fact their system works by giving each new customer a unique account number. I get that. However, it doesn’t work for our customers who for one reason or another, cannot use such a number – they have to use our original longstanding bank account number. Are there any other providers that can invoice all customers…

Customer-specific web pages? I run a fabrication shop and I have an idea for a website that I’d like to employ, but I honestly don’t know the right terminology to use Google effectively. What I’d like to see in the end is: My basic website – just a portfolio and Contact Me page. I don’t sell ready-made products to the general public. A log-in option for existing customers …

How StreamYard Scaled Customer Service With One Tool StreamYard, a top live-streaming platform, relies heavily on social media to connect with users and promote its services. As StreamYard‘s reputation and user base skyrocketed, so did its engagements and social conversations. Those online interactions ranged from fun, casual, interactions all the way to detailed technical support inquiries. Joann…

How Asus is overhauling its customer support after Gamers Nexus investigation Photo by Monica Chin / The VergeAsus’ reputation for customer support has been tarnished, and the company is now pledging a long list of concrete fixes to Gamers Nexus. Chief among them: if you’ve ever been denied a warranty repair or charged for a service that was unnecessary or should’ve been free, Asus wants to hear from you at a new email ad…

Sonos draws more customer anger — this time for its privacy policy Illustration: The VergeIt’s been a rocky couple of months for Sonos — so much so that CEO Patrick Spence now has a canned autoreply for customers emailing him to vent about the redesigned app. But as the company works to right the ship, restore trust, and get the new Sonos Ace headphones off to a strong start, it finds itself in the middle of ye…

Hackers Access Tile’s Internal Tracking Tools, Customer Data Tile, known for its Bluetooth tracking devices, was recently hacked, according to a report from 404 Media. A hacker was able to gain access to Tile’s internal tools that are used for processing location data requests for law enforcement officers, and that gave the hacker customer names, addresses, email addresses, and phone numbers. Data breach…

Life360 confirms a hacker stole Tile tracker IDs and customer info Photo by Allison Johnson / The VergeA hacker breached the systems behind Tile device trackers and stole customer data, including names, addresses, emails, and phone numbers. According to reporting from 404 Media, which was contacted by the hacker, the collected information came from a database that indicated it was intended for law enforcement t…

Tips for Streamlining Shopify Customer Inquiry Management? I’ve just started an online store for camping gear on Shopify, but I’m overwhelmed by the number of customer inquiries. It’s taking up so much of my time and driving me nuts. Does anyone have any efficient methods or tools for handling these inquiries? Any help would be awesome. Thanks! submitted by /u/Chance-Map-3538

How to Speak With a Real Person at Amazon Customer Service Here’s the easiest way to speak with a human at Amazon.

LPT: Lower your restaurant /hotel WiFi DHCP Lease Timeout, it may solve customer connectivity issues. DHCP Lease Times are the amount of time your router remembers a device and holds an IP address reserved for the device to come back and get the same address. I’m staying at an AirBnB connected to a restaurant and the host lamented that even though they paid to have fiber run, some people can just never connect. The router only allowed ~128 dev…

Support/Customer Service -> using a ticket system or regular email? I’ve been doing ecommerce since the early 2000’s. I know this depends on the business and the types of products you sell. If it’s an online service or SAAS, a virtual product, typically it’s a ticket system. If it’s a retail store with a tangible product, typically it’s just email. Does that conclusion still stand these days? Which have you used…

Apple Vision Pro Customer Interest Dying Down at Some Retail Stores Apple Vision Pro, Apple’s $3,500 spatial computing device, appears to be following a pattern familiar to the AR/VR headset industry – initial enthusiasm giving way to a significant dip in sustained interest and usage. Since its debut in the U.S. in February 2024, excitement for the ‌Apple Vision Pro‌ has noticeably cooled, according to Bloomber…

Customer Service/Returns Frustration due to customer errors – how would you hand it? Hi .. we have a lot of customers that make silly mistakes .. for example using the wrong shipping address or they order the wrong part even though it very clearly states it doesn’t fit their application. We pride ourselves as having good customer service, but as we continue to grow we are seeing more of these “personal responsibility” issues pop…