Customer support triage How are you guys currently managing customer support tickets, organizing them and prioritizing?. Are you using any tools submitted by /u/Few-Letter312

Alternatives to Gorgias for E-commerce Customer Support? We’ve been using Gorgias for years to manage customer support across the 7-8 e-commerce brands we operate. While it’s been solid in terms of functionality (integrating with Shopify, pulling in tickets from multiple channels like email and social), we’ve found it to be pretty expensive for what it offers, especially for the relatively basic tasks…

How Do You Handle the Time Sink of Customer Service for Your Ecom Business? Hey everyone, I run a small e-commerce store, and lately, I’ve been finding customer service to be a massive time sink. Most of it is dealing with emails—questions about shipping, returns, and general inquiries. It feels like I’m spending hours each day just trying to keep up, and it takes me away from focusing on growth, marketing, and everythi…

ISPs say there’s no need for new customer service rules; everything is great Cath Virginia / The Verge | Photo from Getty ImagesTrade associations involved in US broadband and wireless service say competition forces them to have good customer service, which may be news to many customers. The comments are in response to the FCC’s October inquiry reviewing the quality of internet and phone providers’ customer support. Ars…

How to Sprinkle Extra Holiday Magic on Your Customer Loyalty Program With 65% of a company’s revenue coming from repeat business, loyalty programs work by rewarding returning clients and building deeper relationships. That’s why Disney, Walmart, Target, Nike, and 90% of all big brands now have them. But loyalty programs need a little festive cheer to incentivize spending and delight holiday shoppers. Here’s how t…

T-Mobile actually stopped some hackers from stealing customer data Good one, T-Mo. | Illustration by Alex Castro / The VergeT-Mobile isn’t exactly known for having a stellar track record against hackers, but it seems that the company actually caught a recent cyberattack in progress and shut it down in time. Bloomberg reports that T-Mobile detected suspicious activity in a recent attempt to access customer data …

How to Speak With a Real Person at Home Depot Customer Service Here’s the best way to skip the machine and talk to a human from Home Depot.

How to Speak With a Real Person at Target Customer Service You’re likely calling the wrong number to talk to a live agent from Target.

Your experience with customer service platforms Hello – My team and I are starting to explore various customer service platforms. We are a team of 6 people, we work remotely. We operate two different eCommerce sites. And those sites also gets leads for “large business orders”. Our initial requirements are: * Must work well with shopify * Ability to have it unify email and live chat * Mobile …

Google Is Updating Its Customer Match Policy via @sejournal, @brookeosmundson Learn about Google Ads’ Customer Match policy update, effective January 2025, and how to maintain compliance to avoid potential access restrictions. The post Google Is Updating Its Customer Match Policy appeared first on Search Engine Journal.

LPT: How to lie to customer service, and why it’s often necessary. I’m kind of a mad inventor/scientist which means I keep looking for items to be used outside of their original intended purpose, which means I get a lot of flak from customer service if I make the mistake of being honest over why I want something. But that same flak happens to people for totally mundane reasons all the time. I’ll give you an exa…

What are way to find an unmet market demand so I can understand the target customer? My business partner and I are planning on selling retractable christmas trees with patented product. Were also thinking about selling another product that is yet to met market demand. submitted by /u/LKS333

Looking for a Simple Platform to Collect Customer Feedback and Ratings Hey Redditors! I run an online store and am looking for a straightforward platform to collect feedback and ratings from my customers. I don’t need a bunch of extra features like email marketing or survey creation—just something purely focused on reviews. Ideally, I’m looking for a platform that can give me a profile page where customers can leav…

Jeff Bezos is no longer relentlessly focused on customer satisfaction “We’re not competitor obsessed, we’re customer obsessed. We start with what the customer needs and we work backwards,” Jeff Bezos, previously. | Laura Normand / The VergeThe fallout from the non-endorsement of Kamala Harris at The Washington Post is here: more than 200,000 canceled subscriptions, NPR reports. This is about 8 percent of the paid …

LPT: If you’re sick of wasting hours on hold with customer service, let AI make the calls for you Every month I need medication from a specialty pharmacy and every month it’s the same nightmare – their website is “down,” forcing me to call. Then it’s 45 minutes of mind-numbing transfers, hold music, and explaining the same thing to 5 different people who can’t help. I got so fed up that I built an AI to make these calls for me. Now I just te…

Jaguar Built Two New E-Types From Scratch For A Customer In Asia Jaguar is currently only producing one model, the F-Pace SUV, after killing off the rest of its lineup in anticipation of upcoming electric cars that are still over a year away. Turns out that’s not exactly true, though — Jag just announced that it built two new E-Types for a customer in Southeast Asia. That’s right,… Read more…

Can artificial intelligence rescue customer service? The adoption of AI is surging in call centres

Airbnb Customer Service is the Worst I should have listened to everyone who says Airbnb is the worst, but I have successfully stayed in Airbnb rentals all over the world. They haven’t all been perfect, but that’s life. I used to roll my eyes at all the shit posting about Airbnb. But now I am finally starting to understand the issues others have had with them. I had a 4 night stay b…

Question for Custom Product Sellers: How Do You Handle Social Media Sales and Customer Chats? Hey everyone, I’m curious about how those of you who sell custom or high-value products like personalized clothing, jewellery, custom wigs, or home-baked goods manage your sales and customer chats on social media. I’m interested in learning from your experiences and finding out what works for you. A few things I’m wondering about: How do you ma…

Customer Support Software? Email Ticketing? Hey folks, im in the market for some software. I need to set up a customer contact center for my ecom store where my clients can reach out with email. Im just starting out and dont expect much volume just a simple webpage where people can reach out with questions. Im aware of tools like zendesk and freshdesk, but they all seem so complicated and…