West Elm has horrible customer service and quality. I purchased West Elm Mid-Century round dining table in October. It gets very light use. The veneer chipped over the Christmas Holiday when my children were around more- my 12 year old daughter was sitting near the chip doing light arts and crafts. I spoke with three different customer service agents about this- the first (over the text feature) …

Customer service tool recommendations I run a health business that gets a lot of organic social engagement and comments and emails. We need a central tool to make responding to most of these easier. The only problem is that a lot of the enquiries are a request for free info from one of the health professionals that work for us. So if it’s a per ticket tool there probably will be po…

Any reason why I shouldn’t deploy a manual customer loyalty programme (not through a loyalty app?) Ok so with my company stage and funds needed for other areas, I know spending $50 USD a month on loyalty programmes will be a waste of money for me. Most apps for Shopify sit around that number for a beginner subscription. So, I was thinking of creating a manual loyalty programme. I can create a Klaviyo template, and basically send manual updat…

Impressions Vanity Customer Support Hey guys, I contacted Impressions Vanity Mirror customer support via their email on Dec. 20th because I only got 2 out of 3 of my mirrors. I sent them a video to show it and didn’t hear anything from their support team. I then sent an email to check-in on Dec. 26th (and a message on their Frontdesk portal). Still nothing, I sent an email today. …

How do you make sense of customer reviews for your e-commerce store? Hi folks! I’m curious about how e-commerce store owners analyze customer reviews to improve their business. Do you manually go through reviews, or use a tool to analyze them? Is there anything about this process that frustrates you? I’m exploring solutions to simplify this and would love to get your thoughts. Thanks in advance for sharing! …

Yes, Vanguard Customer Service is terrible Ask to speak to somone who can give you an answer or solve a problem. You are stuck with the agent who took your call. First you deal with a robotic answering service, lengthy holds and incompetent Customer Servive Reps. I’ve spent no less than 10 hours on calls since early December. None of the issues I have called about have been resolved and …

Customer Support Rep still relevant? We are primarily a development firm, but we have a few customer support resources working for some of our key clients. Is this role still relevant, or is it better to package the customer support service, AI integration, and other activities together and offer a productized version of the service? submitted by /u/redhawx10

LaunchMyStore.io First Paying Customer! 🚀 First and foremost, I want to extend a heartfelt thank you to this community for the support, advice, and encouragement. I’ve learned so much here, and I hope to give back as I continue on this journey! Earlier this year, while sitting on the couch, my ADHD-driven brain wanted to solve a problem: how can I make starting an online store easier fo…

Where do you look for Customer Service Reps? So I’m job searching and all the customer service-type jobs I can find have to do with technology and SaaS companies…but my passion is with small businesses selling physical products. Is there a better way to look for those kinds of jobs? Where do you all go when you are looking for help? I’ve read posts mentioning VAs, and while I do work par…

Customer support triage How are you guys currently managing customer support tickets, organizing them and prioritizing?. Are you using any tools submitted by /u/Few-Letter312

Alternatives to Gorgias for E-commerce Customer Support? We’ve been using Gorgias for years to manage customer support across the 7-8 e-commerce brands we operate. While it’s been solid in terms of functionality (integrating with Shopify, pulling in tickets from multiple channels like email and social), we’ve found it to be pretty expensive for what it offers, especially for the relatively basic tasks…

How Do You Handle the Time Sink of Customer Service for Your Ecom Business? Hey everyone, I run a small e-commerce store, and lately, I’ve been finding customer service to be a massive time sink. Most of it is dealing with emails—questions about shipping, returns, and general inquiries. It feels like I’m spending hours each day just trying to keep up, and it takes me away from focusing on growth, marketing, and everythi…

ISPs say there’s no need for new customer service rules; everything is great Cath Virginia / The Verge | Photo from Getty ImagesTrade associations involved in US broadband and wireless service say competition forces them to have good customer service, which may be news to many customers. The comments are in response to the FCC’s October inquiry reviewing the quality of internet and phone providers’ customer support. Ars…

How to Sprinkle Extra Holiday Magic on Your Customer Loyalty Program With 65% of a company’s revenue coming from repeat business, loyalty programs work by rewarding returning clients and building deeper relationships. That’s why Disney, Walmart, Target, Nike, and 90% of all big brands now have them. But loyalty programs need a little festive cheer to incentivize spending and delight holiday shoppers. Here’s how t…

T-Mobile actually stopped some hackers from stealing customer data Good one, T-Mo. | Illustration by Alex Castro / The VergeT-Mobile isn’t exactly known for having a stellar track record against hackers, but it seems that the company actually caught a recent cyberattack in progress and shut it down in time. Bloomberg reports that T-Mobile detected suspicious activity in a recent attempt to access customer data …

How to Speak With a Real Person at Home Depot Customer Service Here’s the best way to skip the machine and talk to a human from Home Depot.

How to Speak With a Real Person at Target Customer Service You’re likely calling the wrong number to talk to a live agent from Target.

Your experience with customer service platforms Hello – My team and I are starting to explore various customer service platforms. We are a team of 6 people, we work remotely. We operate two different eCommerce sites. And those sites also gets leads for “large business orders”. Our initial requirements are: * Must work well with shopify * Ability to have it unify email and live chat * Mobile …

Google Is Updating Its Customer Match Policy via @sejournal, @brookeosmundson Learn about Google Ads’ Customer Match policy update, effective January 2025, and how to maintain compliance to avoid potential access restrictions. The post Google Is Updating Its Customer Match Policy appeared first on Search Engine Journal.

LPT: How to lie to customer service, and why it’s often necessary. I’m kind of a mad inventor/scientist which means I keep looking for items to be used outside of their original intended purpose, which means I get a lot of flak from customer service if I make the mistake of being honest over why I want something. But that same flak happens to people for totally mundane reasons all the time. I’ll give you an exa…