Customer-Centric SEO: How To Enhance Customer Experiences via @sejournal, @jasonhennessey Transform your approach with customer-centric SEO. Learn how to prioritize user needs for greater engagement and satisfaction. The post Customer-Centric SEO: How To Enhance Customer Experiences appeared first on Search Engine Journal.

Avis customer support not helping with refund I had a reservation that was canceled over 20 days ago and I still haven’t gotten a refund for it. I called their customer service line at least 6 times and each time they transfer me over to their customer support department and then I am put on hold forever. Is there anything else I can do to talk to them and get my refund? submitted by …

We have good conversion and returning customer rate but need more traffic Hello, I run a CBD company in the UK called Unspun – https://beunspun.co.uk/. We’ve been properly operational for about a year. We’ve got some great repeat customers, our RCR is around 36%. Really good reviews and a conversion rate between 4% and 8% with such a small traffic sample, its quite variable, The main issue we’re facing is driving tra…

Customer got the product and explicitly said it was worth it… then filled a $450 chargeback and ghosted me. What now? Okay, so here’s the situation. The chargeback is for “Product Unacceptable,” but that’s not even the real issue. The actual problem was that I accidentally shipped the package to the billing address instead of the shipping address. The customer and I already resolved this—she went back to her old apartment, picked up the package, and even told m…

Customer support question Hi which is the most effective way of setting up customer support on the ecom store. Should I have my email there, use ai chatbot etc? submitted by /u/Professional-Soup-47

How do you handle your customer inquiries? I’m setting up a business and not sure what’s the best mode of contact should be? Which works the best for you so far? Are you using emails, or just phone calls? Also, what’s the most inquiries are about? Do you use any tool to track all these? Appreciate your help. Thanks! submitted by /u/productman2217

Do you use Google Customer Reviews from Google Merchant center? We have an account with products in the Google Merchant center, but we do not quite understand how to correctly place this piece of code. A few deductions, we realized that this code for the client to receive the evaluation form needs to be placed on some specific pages and it should automatically pop up after a while, which is what happens to u…

Samsung Care+ is a Nightmare, Worst Customer Service I’ve Ever Experienced I’ve been a loyal Samsung customer for years, owning their phones, TVs, monitors, and wearables. I always trusted the brand for quality, so I bought the Galaxy Ring along with Samsung Care+, thinking I was paying for peace of mind. That was a huge mistake. A few weeks after getting the ring, it became completely inoperable. It wouldn’t charge, c…

Message from customer. 10% tariff is now 100%+ tariff. Canadian online retailer here. We sell primarily Canadian made products. We have some smallerbadd-on products that are made in China. This customer bought a made in Canada product and got a free add-on. They sent the following message last night: “I have been quoted by UPS to pay an additional $59.22, and considering my original order already co…

LPT-How to get a human on customer service calls Whether it be utilities, government, credit card, etc. When the computer says “in a few words, describe your problem.” At that point, I start speaking gibberish. Something like “Allgligblrrblrryie” The machine will ask you to repeat a couple more times and finally will say “I’m having a hard time understanding you. Let Me transfer you to a live…

How do you track patterns in customer reviews? I’m working on a tool that helps analyze customer sentiment from Amazon & YouTube reviews, but before going too deep, I wanted to see if this is actually a problem people care about. If you sell on Amazon or Shopify how do you spot trends in what customers are saying? Do you just skim the top reviews? Use spreadsheets? I imagine things like “a l…

West Elm has horrible customer service and quality. I purchased West Elm Mid-Century round dining table in October. It gets very light use. The veneer chipped over the Christmas Holiday when my children were around more- my 12 year old daughter was sitting near the chip doing light arts and crafts. I spoke with three different customer service agents about this- the first (over the text feature) …

Customer service tool recommendations I run a health business that gets a lot of organic social engagement and comments and emails. We need a central tool to make responding to most of these easier. The only problem is that a lot of the enquiries are a request for free info from one of the health professionals that work for us. So if it’s a per ticket tool there probably will be po…

Any reason why I shouldn’t deploy a manual customer loyalty programme (not through a loyalty app?) Ok so with my company stage and funds needed for other areas, I know spending $50 USD a month on loyalty programmes will be a waste of money for me. Most apps for Shopify sit around that number for a beginner subscription. So, I was thinking of creating a manual loyalty programme. I can create a Klaviyo template, and basically send manual updat…

Impressions Vanity Customer Support Hey guys, I contacted Impressions Vanity Mirror customer support via their email on Dec. 20th because I only got 2 out of 3 of my mirrors. I sent them a video to show it and didn’t hear anything from their support team. I then sent an email to check-in on Dec. 26th (and a message on their Frontdesk portal). Still nothing, I sent an email today. …

How do you make sense of customer reviews for your e-commerce store? Hi folks! I’m curious about how e-commerce store owners analyze customer reviews to improve their business. Do you manually go through reviews, or use a tool to analyze them? Is there anything about this process that frustrates you? I’m exploring solutions to simplify this and would love to get your thoughts. Thanks in advance for sharing! …

Yes, Vanguard Customer Service is terrible Ask to speak to somone who can give you an answer or solve a problem. You are stuck with the agent who took your call. First you deal with a robotic answering service, lengthy holds and incompetent Customer Servive Reps. I’ve spent no less than 10 hours on calls since early December. None of the issues I have called about have been resolved and …

Customer Support Rep still relevant? We are primarily a development firm, but we have a few customer support resources working for some of our key clients. Is this role still relevant, or is it better to package the customer support service, AI integration, and other activities together and offer a productized version of the service? submitted by /u/redhawx10

LaunchMyStore.io First Paying Customer! 🚀 First and foremost, I want to extend a heartfelt thank you to this community for the support, advice, and encouragement. I’ve learned so much here, and I hope to give back as I continue on this journey! Earlier this year, while sitting on the couch, my ADHD-driven brain wanted to solve a problem: how can I make starting an online store easier fo…

Where do you look for Customer Service Reps? So I’m job searching and all the customer service-type jobs I can find have to do with technology and SaaS companies…but my passion is with small businesses selling physical products. Is there a better way to look for those kinds of jobs? Where do you all go when you are looking for help? I’ve read posts mentioning VAs, and while I do work par…