Challenging a Chargeback with an Odd Reason? Sold a $1,200 camera to a customer. Delivered via UPS, signature required. Buyer later called to he say received it, but changed his mind and wanted to return it. I told him to fill out the form on our site for an RMA. Annoying, but whatever. No RMA was ever requested. Today, I received a chargeback claim, with the reason: “Charged for a cancele…

Customer got the product and explicitly said it was worth it… then filled a $450 chargeback and ghosted me. What now? Okay, so here’s the situation. The chargeback is for “Product Unacceptable,” but that’s not even the real issue. The actual problem was that I accidentally shipped the package to the billing address instead of the shipping address. The customer and I already resolved this—she went back to her old apartment, picked up the package, and even told m…

Friendly Fraud chargeback insurance Howdy I’m looking for input on chargeback insurance for friendly fraud. I’m looking for protection from legitimate orders where the customer has buyer’s remorse and files an ‘Item not delivered’ or ‘Item not as described’ type of charge back. I’ve had many requests for accepting CC payments, but some of my products sell for $10,000-20,000 and lo…

Hotel chargeback It’s going to be a long post about my recent booking experience with Iberostar Selection Paraiso Lindo hotel in Cancun. I am hoping someone can share their similar experience if they had it and give me advice. Back in December I booked a trip to Lindo for May just for myself through IHG website (I love their website better than Iberostar). Recen…

Capital One chargeback for fraudulent medical prescription I booked a telemedicine appointment and the physician prescribed medication. Fulfillment was through a pharmacy the telemedicine company contracted with. The medication was successfully delivered. Before it was opened/used, the State Dept of Health inspected the pharmacy and found they operated outside their scope because they lack a sterile co…

I ordered an item worth $2K, but it was never delivered. The seller refused to refund, the chargeback had to be reopened. Any advice? I ordered an expensive item ($2K) from a well-known merchant located in Canada. The package never arrived, and I contacted the merchant like 20 times, but they were giving me the runaround and in the end, they just told me that I should deal with UPS and that they wouldn’t refund me. For one thing, I’m not the client of UPS – the merchant is. Fo…

Has anyone ever won a chargeback against Sonder? I recently booked a Sonder studio and arrived to find that the flat smelled like someone had been cooking lots of meat in there. The smell got worse as I settled in, and I asked Sonder to move me to another unit. But the building was full, and my only option was to accept a relocation to another Sonder building on the other side of the city. Thi…

Chargeback advice Hello all! I’m looking for some advice for a fraudulent charge back I recently got on my e-commerce store. The total was a $1675 chargeback Backstory: I sold the customer a body kit for his car, he claims one of our parts did not fit because he had done some prior modifications to his car and that our part did not cover a line created by this m…

Mechant is asking me to drop chargeback to issue refund Hi All, I purchased a machine and it wasn’t working as expected and had many faults. I decided to return it as I was within 30-day return policy given by the Merchant. I did my due diligence by sending them the machine back as they instructed in a given time frame. According to their policy, they refund the money within 2-4 weeks after they rece…

I filed a chargeback after a company didn’t honor their return policy. Only after receiving the chargeback they are now offering to let me return the item? What should I do So I ordered a clothing item off of an online website that said I could return the item if I was willing to pay for return shipping. The item came and didn’t fit so I contacted the company within 24 hours to make the return. They responded asking for a specific reason why I didn’t want the item and didn’t give the return information. Weird but I…

Merchant that ghosted responded to chargeback with threats I had brought a technical product that I could not get working the way they had it advertised. Reached out to the merchant to try to get it fixed 3 times. But they stopped responding after I asked for a refund. So I initiated a chargeback, and finally they emailed today threatening return of the item/payment or a police report, legal action and …

Looking for advice on a chargeback! Hello, looking for some advice on a chargeback I did recently. Basically I ordered an item that never came. Communication was difficult with the Merchant so I decided to play it safe & ask my bank to look into it for me & disputed it. After doing so the Merchant spammed me with emails to drop the chargeback & did refund me a few days later howev…

Chargeback automation tools Hi everyone, I have a question about chargeback automation tools. I’ve seen quite a few of them crop up and wonder if they actually work and win disputes for you without much intervention. Thank you submitted by /u/Asmallknitter

Braintree chargeback – any tips on how to win? Street Address matches (M). Postal Code matches (M). CVV ResponseMatches (M). Kind: Chargeback Reason: Fraud Reason Code 37 Reason Description No Cardholder Authorization Customer specified a different Shipped to address than on the card. USPS Tracking number shows delivered to the same zip as the shipping address. What can I do to win here? Wi…

Initiated Chargeback Bought a very expensive low vision aid online (I’m legally blind) £3500gbp on 7th May. Received the goods on 15th May and after tinkering with every feature on the device, and getting help from my wife, I could find no tangible benefit using the device. In actual fact, the device was a hinderance, not an aid to my low vision. 15th & 16th May I…

Can a chargeback be reversed after deciding in your favor? I paid $300 to a merchant for a service they then never provided. This is a pretty big place too, we’ll known with lots of staff. I emailed 3 different staff members asking for a refund, none of which even replied. I then opened a chargeback with my bank a month later. About two weeks after I opened the chargeback, I received a check from the co…

Customer chargeback issue Hi, I previously posted but making a simplified post now. Customer ordered a custom made inflatable tent to park his cars in from us. Had some minor issues in configuring it which resulted in some damage, I drove 4 hours to go and fix it and ensure everything was beyond perfect and customer could see this, he was happy. I took pictures on the da…

Bank chargeback via PayPal by buyer – item defective/not as described. We are a small business and we supply inflatable products, marquees, awnings.. UK based. In April, after many discussions, a customer went ahead with a custom order which was made to his measurements and design. 2 months in the making, he finally got it but he was out of the country so his girlfriend and gardener set it up. There were a few issu…

ripped off by electrician: should I file a chargeback? I hired an electrical company to do some very minor and non-electical work. Basically, just piping ethernet wires from one spot in my house to outside for my security cameras because a few of the wires were malfunctioning. They took a deposit of 300 dollars before the job. I was given an 8-11am window. The electrician who gave me the initial es…

I won a fraudulent chargeback worth over £1000 Been running my Shopify store for 3+ years now and found a trick that anyone can implement if they’re using Shopify Payments. It takes a minute to setup and it saved me thousands of £££ in chargebacks. This trick only works if you have Shopify Payment set up. I tried posting the instructions before but the post got taken down so please go to the…