Customer got the product and explicitly said it was worth it… then filled a $450 chargeback and ghosted me. What now? Okay, so here’s the situation. The chargeback is for “Product Unacceptable,” but that’s not even the real issue. The actual problem was that I accidentally shipped the package to the billing address instead of the shipping address. The customer and I already resolved this—she went back to her old apartment, picked up the package, and even told m…

Anyone experienced a Google Ads campaign that starts off effective (good CPC, good sales) then continually declines? I’m testing demand on a new product using Google Ads, socials and social ads, and a shopify store. For the first few days, the Google Ads campaign was pretty effective. CPC below $1.00 and daily sales. Since then. the CPC has continually gone up to around $1.75 and sales have stopped. Does anyone have any insight on what could cause the worseni…

Most important factor driving ecommerce sales What do you think is the single most important factor in ecommerce product listings which leads to customers actually clicking on your product and buying it? In my experience it has been appealing product images. submitted by /u/yasharchit

Need a Physical Address for Wyoming Resale Certificate – Any Recommendations? I’m in the process of applying for a Wyoming resale certificate (Sales Tax License) with my virtual office address, but I just found out that virtual office addresses are not accepted. During the application, I got this error: “Location Address cannot be a Registered Agent Address. Please enter a different address.” It seems like I need a physic…

I have trouble calculating sales tax with reverse charges I’ve recently started a business, selling 3D printed items on Etsy. Unfortunately I’ve been struggling with VAT calculations on product level for a while now as I find it difficult to understand. ChatGPT has provided some insight but I doubt it’s as trustworthy as a financial advisor. Before I go that route, I hope some of you could confirm I do…

Has anyone been able to successfully implement automation or AI for order processing? I take orders via BigCommerce, as well as emailed PDF PO’s. Using QBO to send my PO’s to my suppliers, as well as send Invoices to customers when the items from the order ship. Has anyone been able to automate order processing to the point where, when any type of order that comes in, the machines just do it all for you? (or gotten close) sub…

Forcing to login to store: a customer’s perspective I’m wondering why so many ecommerce stores use this pattern as it’s clearly a shopping blocker. I want to finalize the purchase: I have two options logging in in or buying as a guest. I don’t remember the password, I don’t care about the logging in in so I choose the “buy as a guest” option The store detects that my email is already in their …

Grumroad indirect tax collection 2024 Where can I see Gumroad’s ToS for 2024 or know if the indirect taxes were collected? (vat, gst, sales tax, hst, pst, etc.) Found nothing helpful in the settings, even in the sales reports. submitted by /u/Quwane

Suggestion on ecom course I’m a newbie into ecom business, looking for some good informative content through which i can learn how to reduce rto, taxation, meta ads & other stuffs. Would highly appreciate if i can get some suggestions for udemy, youtube or any kinda ecom course. Paid or free. submitted by /u/ChuSeChuza

APPROACH POTENTIAL MERCHANTS How do you approach small business owners who don’t have a website without getting ignored? I’ve noticed a lot of small businesses only use basic platforms instead of having a full web. submitted by /u/Whatsmname

New to ecommerce, please review/criticize/improve my plan Looking to sell a collection of digital products on a website using a sales funnel. Currently have an ebook written along with a few extra bonus content pdf’s and a free pdf to use as a giveaway to build an email list and drive sales to the other products. Also considering some additional paid content for a premium tier offering with a walkthrou…

E-commerce Industry News Recap 🔥 Week of Feb 17th, 2025 Hi r/ecommerce – I’m Paul and I follow the e-commerce industry closely for my Shopifreaks E-commerce Newsletter. Every week for the past 3+ years I’ve posted a summary recap of the week’s top stories on this subreddit, which I cover in depth with sources in the full edition. Let’s dive in to this week’s top e-commerce news… STAT OF THE WEEK: …

Recommendation of an open source ecommerce for one ebook Hello, I would like to sell an ebook online so I’m searching for options that might be easier to set up without paying a lot of money on sites like shopify or alike. I have knowledge setting up CMS like joomla or drupal, so something like this would be good, but I’m looking for the option that requires little set up. I can set it up on an AWS i…

Looking for a clothing sellers Hello! If you are running an online clothes shop in US, UK or EU – can I please have 20-30m of your time for the problem interview? I am working on a startup rn and highly needed in your opinions and insights 🙏🏼 If there is any possibility to do so or you need more details please drop “+” and your contact below and i will connect with you! Huge …

For scaling businesses: what features are you prioritizing? Am an experienced developer who’s new to ecommerce and recently started working on related projects. For those who are starting to find successful markets and niches, what are you focusing on to drive more growth and convert more customers? I mainly see efforts focused on either SEO/marketing approaches or customer retention through improving su…

Sourcing shipping supplies Where do you source shipping supplies from? Do you use a local supplier or buy online and have it shipped to you? submitted by /u/MrDiou

The complete D2C guide for Facebook ads in 2025. This is the only account structure you need to know for this year to get more sales and subscribers on your subscription… |Prospecting|ASC/manual remarketing|Scale| Exclude all web visitors from Prospecting and Scale campaigns. And exclude all purchases from the ASC/manual remarketing campaign. Start all with Campaign level budget not ad set le…

I need help/support. I just launched my store (perfume decanting in Qatar) for only qatar market so no international markets. I’m also starting to run a few ads and post some tiktoks but I’m only getting 10 visitors who take a look and never end up making a sale from them. Here the link to my store. https://13yna1-jn.myshopify.com/ submitted by /u/Low_Dragon…

Operations-Oriented, Indifferent to Product — what to sell / where’s the opportunity? About a decade of experience at the intersection of Supply Chain / Data / Finance, in the Ecom world, specifically DTC CPG. Desperate to start something but I am so agnostic to product that I’m not sure where to start, and feel like I should use that flexibility as an opportunity to go into a profitable product, and not pigeon-hole myself into s…

Just received sample, for free on Alibaba Just received a sample from a manufacturer in Pakistan without paying for it. I never asked for it to be free, but they sent it anyway. The quality seems really good, can I trust them? They have a 6yrs gold badge, I asked for an official business registration document and it looks legit I guess. Also, it’s a wool overshirt. So not just some t-sh…