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Trapped on a Freezing Rooftop at an Airbnb—Host Abandoned Us, Airbnb Refuses Compensation
Trapped on a Freezing Rooftop at an Airbnb—Host Abandoned Us, Airbnb Refuses Compensation On New Year’s Eve, my family and I rented a townhouse through Airbnb in London. At midnight, we stepped onto the rooftop to watch fireworks using a mechanized skylight that malfunctioned and locked behind us, trapping us outside in freezing temperatures. We were barefoot, in light clothing, and had no phones, credit cards, or alternatives, as we...
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