ITA Airways – Delayed baggage

ITA Airways - Delayed baggage I was traveling from Amsterdam to Rome on ITA airways. My baggage didn't arrive at Rome. I filed a claim with them. The person at the claims counter said that it was not loaded on the flight. Is this something I should believe or is it something they say just to get by? The baggage had all my clothing and some other stuff. I'd say the valuation...

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