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Support/Customer Service -> using a ticket system or regular email?
Support/Customer Service -> using a ticket system or regular email? I've been doing ecommerce since the early 2000's. I know this depends on the business and the types of products you sell. If it's an online service or SAAS, a virtual product, typically it's a ticket system. If it's a retail store with a tangible product, typically it's just email. Does that conclusion still stand these days? Which have you used...
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