Ameriprise won’t provide a written plan, has to meet – why?

Ameriprise won't provide a written plan, has to meet - why? My FIL died last month. He unfortunately had ameriprise for everything. We need to move IRA's... to MIL. MIL has dementia, my wife has POA. I know he also has annuity and some weird structured note. We asked ameriprise FA for a written plan of what they have and options, so we can review. Ameriprise FA keeps saying, no she needs to meet with us ...

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