My dentist doesn’t want payment. Is this normal?

My dentist doesn't want payment. Is this normal? Last year I went to the dentist. I did some routine things + got some x rays. I submitted my claim to insurance who said my dentist was out of network and while they covered part of it, I had to pay the rest. I went to my dentist to pay and they said don't worry about it. As a primarily out of network practice (they're in network for no one) the...

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