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Massive reduction in Live Chat leads since AI became more common?
Massive reduction in Live Chat leads since AI became more common? Has anyone else noticed a huge drop in leads from Live Chat features? I run a mid-range luxury e-commerce website, AOV around $400, and we've always had a Live Chat feature that connected directly to a real person for expert advice. It was always a low-friction way for customers to ask us questions and worked well as a trust signal and helped co...
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