Travel insurance denied claim and gave no information on how to appeal. Anyone had to appeal a denial who can give me some advice on how to get started?

Travel insurance denied claim and gave no information on how to appeal. Anyone had to appeal a denial who can give me some advice on how to get started? AON denied a medical cancellation claim for my mother's long-booked once-in-a-lifetime trip, stating that her recently diagnosed dementia is a previously existing medical condition. They point to wording in the policy that says "medical conditions which manifest prior to the purchase of this policy are not covered." (Paraphrase.) This was for a ...

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