LPT – Take pictures & video of any devices you are sending in for a trade in value / refund before you send it in.

LPT - Take pictures & video of any devices you are sending in for a trade in value / refund before you send it in. The past two times my husband has sent his phone in for a trade in, they have called and stated there was something wrong with the phone. My husband, however, had detailed pictures of the phone he was trading in as well as a video showing the state of the phone and of him packing it up. The first time they were going to not give him the trade in...

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