A billing service has mistakenly mailed a refund check to United Healthcare instead of me 6 times now. How do I get out of this loop?

A billing service has mistakenly mailed a refund check to United Healthcare instead of me 6 times now. How do I get out of this loop? I've been dealing with this issue for almost 2 years. Every time I call the billing service they promise that it won't happen again and that the check will be sent to my home address instead. Their processing and mailing times are slow, so it takes about 3 months to hear an update on this (I call monthly). The problem seems to be happening becau...

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