Shop clerk in Spain “had no idea what I was talking about” when I asked to complete the vat form when making a purchase over 250 euros

Shop clerk in Spain “had no idea what I was talking about” when I asked to complete the vat form when making a purchase over 250 euros I’m new to the concept of vat and have never tried claiming the refund before so I’m not even sure if I’m doing it correctly. Was I doing it wrong or was the shop clerk purposely not wanting to help?
submitted by /u/xqpv

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