Medium Risk Payment Shopify????????

Medium Risk Payment Shopify???????? Hi, I've had a sale for an expensive item £400. The payment has come through as medium risk so I'm thinking immediately to refund it, I have reached out to the customer on email and via what's app with no response. I have mentioned the feedback below from shopify what it says. I have put a 4 digit code next to my store name on bank statement and...

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