Is dealing with travel insurance companies this much of a headache?

Is dealing with travel insurance companies this much of a headache? I've been working on a claim from May due to a death in the family and the travel insurance agency that I've purchased a policy from, Generali Global, has been an utter headache. I've provided an insane amount of information stating my case, in some instance the same document SEVEN times just for the claim rep to say "I still can't read the pric...

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