Is this normal when it comes to lost luggage?

Is this normal when it comes to lost luggage? Hi all, I've never had this situation occur, so thank you for taking a gander at this! My wife and I were flying from Boston to Newcastle, UK via two transfers. The travel was riddled with problems, including delayed flights, connections we only made by less than 5 minutes, you name it. Then we arrived at the end, only to learn that the airlin...

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