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Need Advice: Optimizing Ticket-Based Email Support for My E-commerce Store
Need Advice: Optimizing Ticket-Based Email Support for My E-commerce Store I am running an ecommerce store and currenlty struggling a bit with ticket based email customer support. The customer support executive is getting overwhelmed with the number of tickets that we have to answer. We are using some standard responses saved in a sheet and are also building a Knowledgebase and response snippets but just wondering wha...
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