Looking for a solution to create a single view of the entire e-commerce order journey

Looking for a solution to create a single view of the entire e-commerce order journey I’m working with a client in Australia who wants to transform their e-commerce operations from reactive to proactive management. Right now, they’re dealing with 'Where is my order?' queries reactively and want to front-foot issues before they even reach the customer. They don’t want to replace the systems they already use (like payment processor...

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