Shipped an item from USA to England, and it arrived damaged. Need to replace. How do I handle the import duties?

Shipped an item from USA to England, and it arrived damaged. Need to replace. How do I handle the import duties? Shipped an item from USA to England and it arrived damaged. Customer already paid VAT tax. How can I ship a replacement without paying the tax again? I checked this website, and under "how to claim", it just says this: "You can claim Returned Goods Relief in the normal way, orally or by conduct (walking through the green channel). If you are sen...

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