Why do OTAs suck so much?

Why do OTAs suck so much? I booked a flight through Booking.com some months ago. The airline canceled it, and Booking.com would not refund me in cash - they only offered a voucher. This was frustrating, but it only gets worse. The amount was only HALF the ticket price! After dozens of messages with Booking.com, they insisted this was a full refund and there was nothing t...

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