What is your advice on this case?

What is your advice on this case? I was selling some digital products on a platform last year (I will not disclose the name, although it is a new and growing ecommerce platform). For 6 months I was getting no issues, but on February (this year) I got some fake purchases (probably a small carding attack) which were automatically refunded, but the platform fee was not deducted and...

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