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In Praise of Keith from Sonos ↦
In Praise of Keith from Sonos ↦ I really enjoyed this story by Rachel Karten about how, amid widespread outrage about a disastrous software update from Sonos, the company’s Social Media Program Lead was doing it right:
KeithFromSonos is a Sonos employee who is very active in the r/Sonos subreddit and has somehow won over customers in a particularly tumultuous time for the b...
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