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How would you publicly reply to this vitriolic Review / Seller Feedback?
How would you publicly reply to this vitriolic Review / Seller Feedback? Key Points
I shipped an order with the delivery window Jul 8 - Jul 10 The customer messaged us on Jul 10 6:39 PM: "Not arrived on time, refund request" Jul 11 7:09 AM the customer leaves 1-Star Seller Feedback "NOT RECEIVED, EXCESSIVELY SLOW TIMES AND NOT GUARANTEED, REQUEST FOR REFUND AND NO RESPONSE!!!!" The parcel arrived that morning, and I...
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