Advice with lost luggage

Advice with lost luggage Took an Intercity Bus in NZ. We wen't for a toilet break, I got back a few minutes late, driver wouldn't let me enter the bus - drove of with all my belongings. Contacted the company, filed a lost luggage case, called them multiple times, get no information from them whatsoever. They just tell me it hasn't been found yet and refuse to elaborate ...

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