Did we lose my wife’s 401k?

Did we lose my wife’s 401k? My wife worked for a company for 10 years and had a company match 401(k). She has been at her new job for a couple years now, but we have been unable to access her old account. Is her 401(k) gone, or should we be able to access and transfer the balance? Edit: Thank you everyone for the great advice! We really appreciate it. We will start contac...

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