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LPT Smile while talking on the phone.
LPT Smile while talking on the phone. If you're trying to come across as someone who doesn't mind when a customer calls, smile when you pick up. People can hear it. They can hear a smile without seeing it. You don't even have to be happy to do this, but it gives the customer the illusion that you're happy to help and most importantly, not annoyed by their call.
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