My car loan balance has been stuck at 11,000 for two years.

My car loan balance has been stuck at 11,000 for two years. My total cost of car 20,000 Car was initially 14,000 I make a total of 375 monthly payment. I also pay an extra 100 every month. My payoff amount is still the same 11,000 some times it goes down 30-40 dollars but then jumps right back up. I have been requesting my paperwork aomthing like an itemized bill and they say they will provide but never ...

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