TopHot
LPT: Understand the difference between simple/complex, and easy/hard. Encourage people in a way that acknowledges the differences.
LPT: Understand the difference between simple/complex, and easy/hard. Encourage people in a way that acknowledges the differences. Something simple has very few steps, and complex things have many steps. Easy things can be done without much skill or training, and hard things require practice and skill. We upset people when we conflate the differences and focus only on the easy/simple side of the equation. For example, someone might be getting flustered at a task that has m...
Category:
