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Customer refusing to send back package that was accidentally delivered to him.
Customer refusing to send back package that was accidentally delivered to him. Ok so we had a administrative error and sent the wrong package to the wrong customer. We have in writing that this guy received the item. We sent him a label and everything to return it and he is refusing to return the item which he did not order and which is another customers item. What actions can we take? Shopify told us this could be conside...
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