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LPT: NEVER assume the customer knows something
LPT: NEVER assume the customer knows something I worked in tech support and the number one rule is never to assume the user knows how to do something. This can also be transferred to any kind of customer service job. It doesn't matter if you have information printed out or shown everywhere. People don't read enough. It never hurts to remind. And PLEASE, never treat someone like an idiot. A...
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