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LPT: Use this phrase instead of “I’m sorry” in a customer service situation:
LPT: Use this phrase instead of “I’m sorry” in a customer service situation: “Thank you for your patience.” It has helped me so much when dealing with clients and customers. Try it. If I am the cause of the issue in the interaction, I honestly appreciate any patience I get. If I am not the cause of the issue, it puts me on the side of said client or customer and I appreciate the opportunity to help… EDIT of course contin...
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