Anyone else had this problem when posting with Evri?

Anyone else had this problem when posting with Evri? Hey i post with evri (through Shopify) in the uk they tried to deliver a parcel to one of my customers multiple times but they failed (customer wasn't in) evri then put this message on the customer's tracking page: "We've been unable to deliver your parcel on three occasions. Please contact the sender if you still need this parcel". so the custo...

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