We think we can make ecom returns sustainable and more profitable, Are we too ambitious / naive?

We think we can make ecom returns sustainable and more profitable, Are we too ambitious / naive? Hi We are working on an ambition ecom return solution. After talking to a some retailers and going through tons of news articles we found that about 20% of items sold (especially in fashion stores) online are returned 😅. It looks like retailers are offering free returns because customers expect it as the norm even though this causes a huge blee...

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