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Buyer wants to send back an item and they marked off “item not as described”. The pictures they took are literally the same item (with the same markings, and marked Driver – Rear). It’s a window regulator. What’s the best path forward?
Buyer wants to send back an item and they marked off "item not as described". The pictures they took are literally the same item (with the same markings, and marked Driver - Rear). It's a window regulator. What's the best path forward? I've heard that eBay generally sides with the buyer. In this case, should I accept the return or can I safely refuse it? I think the buyer bought the wrong item (their response was not in English so I assume they didn't understand the description). For context, I did have this item listed as "no returns". I'm a new eBay seller and that was the d...
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