LPT Request: What steps should a manager take when dealing with an internal escalation raised by an underling (i.e. a dispute between departments)

LPT Request: What steps should a manager take when dealing with an internal escalation raised by an underling (i.e. a dispute between departments) Let's suppose that one of your employees got in an email altercation with another department and cannot solve the dispute without your intervention.
submitted by /u/Sichdar

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