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Thoughts on restocking fees for returns?
Thoughts on restocking fees for returns? A few years ago, I implemented a 10% restocking fee for returns (refunds only) to help recoup shipping costs and packaging, as well as to reduce the overall number of returns. For that purpose, it’s worked extremely well, but as competition in my space (jewelry) increases, I’m worried that informed shoppers are abandoning checkout after they ch...
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